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Always pay close attention to the products price in addition to any delivery charges you're paying.
Credit card and online orders will receive an e-mail confirmation with the order total including shipping. Customers with approved SelectSeating Credit will clearly see the freight amount on their mailed invoice.
International Customers and Shipments Are Always Welcome at SelectSeating.net
*** International customers are responsible for additional broker fees, customs fees, taxes or duties.
SelectSeating.net’s Damaged Shipment Policy
SelectSeating may not be held accountable or responsible for products damaged during shipment if the customer fails to inspect all products and accepts them damaged.
Before signing for any delivery, be sure to inspect all packages for any sign of damage during shipment. If items are found to be damaged, refuse delivery of the damaged items and have them returned to the warehouse of origin.
*** It's the customers responsibility to accept any undamaged product if and whenever possible.
Contact SelectSeating's Customer Service Department within 24 - 48 hours and we'll arrange to replace our customer’s damaged merchandise ASAP! Reports of damaged product resulting from shipping after 48 hours may result in further delays and in some cases impossible to correct with the delivery service provider.
Is your order shipping via Freight truck instead of UPS? If you require assistance removing your products from the freight truck upon delivery, please contact SelectSeating's Sales & Customer Service department at 1-207-200-6274 or email sales@SelectSeating.net once your order is completed online or by phone to make special delivery arrrangements.
There's no need to contact SelectSeating following your online or phone order if you're removing your own freight upon delivery.
If the customer fails to contact SelectSeating's sales and customer service department following any online or phone in order where additional lift-gate services are needed - to schedule and pay for special lift-gate services or special assistance removing their order in its entirety from the freight truck upon delivery, the customer is solely responsible for the complete removal of all products they've ordered upon delivery. If the customer requests or orders special lift-gate services or assistance from the delivery service/driver upon delivery without contacting SelectSeating's sales and customer service department - the customer is solely responsible for any and all additional delivery charges/services associated with any additioanl delivery services requested. If the customer chooses to refuse their delivery because they weren't prepared to accept delivery and remove their products/order form the delivery sevice/truck at time of delivery - the customer is solely responsible for any and all additional delivery return fee's/charges back to the truck terminal, factory and warehouse including the total cost of their order and initial delivery charges from the warehouse and factory to the initial shipping address ( indicated/requested when the order was initially placed online or by phone ) where the delivery is now being refused.
SelectSeating.net’s Returns Policy
Upon returning any merchandise, please contact SelectSeating's Customer Service Department to receive a Return Authorization Number (RA#). Any Orders returned without an RA# may experience delays in the credit process or no credit at all.
When returning merchandise for any other reason, a restocking charge of 25% will be applied to any items returned within 30 days. Items returned after 30 days may be subject to a 35% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from your refund. Absolutely no credit will be applied if products are returned and determined to be damaged beyond repair. Shipping Charges will not be refunded.
When returning hospitality products including Crowd Control posts and ropes, decorative tubing, fittings and fixtures, a restocking charge of 30% may apply to any items returned within 30 days. Items returned after 30 days may be subject to a 35% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from your refund. Absolutely no credit will be applied if products are returned and determined to be damaged beyond repair.
IMPORTANT: When returning products, always be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it's very difficult to prove that your return arrived at an SelectSeating predetermined factory or warehouse.
Note: Custom built items, built to order, and overstock may not be returned. If non-returnable orders with no shipping damage are refused, there is no refund and you are responsible for all redelivery fees. Redelivery fees are paid in advance of redelivery and are non refundable.
Most quality SelectSeating products other than those listed as free shipping require shipping quotes to be fully authorized and approved by our customers following their successful checkout.
If for any reason you have not received the correct product or it is defective (This does not include shipping damage. See SelectSeating's Shipping Damage Policy above, concerning shipping damage.), we will be happy to arrange for a replacement order to be shipped to you at our expense. SelectSeating will also arrange to have a carrier pickup your merchandise at our expense.
Customers have up to 60 days following delivery to inform SelectSeating of any issues relating to their delivery. After 60 days SelectSeating management will make the decision whether to assist customer's with their return or decline.
SelectSeating.net’s Cancellation Policy
Once orders are placed and shipping is approved, orders may be cancelled if they have not yet shipped and are not determined to be special “build to order” items. Once orders have been shipped, products may be returned per our return policy. If orders have not been damaged in shipping and they are refused, the order will be handled as a return. If items are custom built or built to order, they cannot be cancelled.
SelectSeating.net’s Delivery Refusal Policy
If an order with no shipping damage is refused on delivery, the order will be handled as a returned order per our Return Policy. The customer is responsible for all redelivery fees if a shipment is refused. Redelivery fees are paid in advance of redelivery and are non refundable.
*Payment Options
SelectSeating accepts the following forms of payment:
VISA, MasterCard, Discover, American Express, Wire Transfers and Corporate Checks. (Return checks assessed fee of $75)
SelectSeating’s Direct Credit is always available; just complete our credit application for special consideration and approval asap.
Tariff 100 Item 521 (U.S. Domestic and Cross Border) RULES, CHARGES AND ACCESSORIAL SERVICES LIFTGATE SERVICE
Effective date: MARCH 01 2009
DEFINITION - The carrier will provide lifting or lowering devices to accomplish pickup or delivery when required or requested. When lift gate service is required due to size, configuration, or weight and no dock is available for loading or unloading, the provisions and charges in this item will apply and be assessed according to the line haul terms of payment, in addition to all other charges. The driver will either mark the appropriate checkbox at the bottom of the delivery receipt or notate the delivery receipt as evidence of service performed.
APPLICATION - When the customer requests lift gate service, the provisions and charges in this item will apply and be assessed to the requesting party. When the request for the service is not already indicated on the delivery receipt, the driver will either mark the appropriate checkbox at the bottom of the delivery receipt or notate the delivery receipt as evidence of service performed.
If a request for service is present on the delivery receipt but service is not performed, the driver will mark out the request.
Credit card policy
Many SelectSeating products are built to order and may take more than 7 business days to ship. For this reason, credit cards transactions are completed once the order and shipping charges are approved. If the product is in stock and ships within 7 business days, credit card transactions are completed when the order is shipped. Some products may require partial payment when the order is placed and credit cards charged for a deposit upon approval of shipping charges. Any remaining balance is due when the product is ready to ship or very soon afterwards if any special arrangements have previously been made with Select Seating's Sales & Customer Service Department.
Sales tax policy
SelectSeating is only responsible for collecting sales tax on products delivered to Kansas and Maine. If you do not take delivery in Kansas or Maine, you are responsible for any and all taxes that you are required to pay to your state, city or federal government. If you are tax exempt and are taking delivery anywhere in the United States, it is your responsibility to notify SelectSeating.net of this and provide your tax exempt number and certificate before authorizing shipment of your order.
International customers are responsible for additional broker fees, customs fees, taxes or duties.
SelectSeating.net’s Direct Hours of Operation:
Sales And Customer Service at 207-200-6274
Monday thru Friday - 8:30AM to 5:00PM Eastern Time Zone
SelectSeating.net's sales, customer service and shipping departments may also be reached 24/7 via email at:
Email: sales@selectseating.net
Phone: 207-200-6274
Fax: 207-805-7667 Always Available 24/7
SelectSeating.net’s Warranty Information
All warranties vary by manufacturer. Products with manufacturer's warranties will be indicated in the product description. If you see no warranty information listed at all, please contact Sales & Customer Service for warranty information. Most of our products have at least a 1 year manufacturer's warranty. Please contact SelectSeating.net’s Sales & Customer Service Department for all the latest warranty and specifications product information.
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The SelectSeating website www.SelectSeating.net is operated by SelectSeating. The direct mailing address for SelectSeating.com is PO Box 84 Scarborough, Maine 04070. Your personal/business use of SelectSeating's website is governed by the following terms and conditions
Please take a few minutes to review SelectSeating's Terms and Conditions. Your use of this website constitutes your agreement to follow SelectSeating's rules and to be bound by them. If you don't agree with any of the following Terms and Conditions, do not continue to use SelectSeating.net
Copyright notice to any SelectSeating visitor or member
Any and all content you view, print or listen to on SelectSeating.net, including all of the page headers, images, illustrations, graphics, video clips and text, are subject to trademark, service mark, copyright and/or other intellectual property rights or licenses held by SelectSeating, one of its affiliates or by third parties who have licensed their materials to SelectSeating.net. The entire content of SelectSeating.net’s website is copyrighted as a collective work under U.S. copyright laws, and SelectSeating owns a copyright in the selection, arrangement, coordination, and enhancement of all the content.
Content of SelectSeating.net is intended only for informational purposes about SelectSeating products and services. You may download, print and store selected portions of the content, provided you (1) only use copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. SelectSeating.net reserves complete title and full intellectual property rights in any content you download from this website.
Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from SelectSeating.
SelectSeating.net’s terms and conditions could change at any time and SelectSeating reserves the right to update & modify the following terms and conditions at any time without prior notice. Your use of SelectSeating.net following any such change constitutes your agreement to follow and be bound by the following terms and conditions as changed. SelectSeating encourages everyone to review our terms and conditions whenever they use this website.
Correction of inaccuracies and errors; limitations on quantities
Information on SelectSeating.net may contain typographical errors or inaccuracies and may not be current or complete. SelectSeating therefore reserves the right to correct any and all errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after anyone's order is submitted). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. SelectSeating may never, in any way be held responsible for lost wages, mileage and or customer expenses/wages resulting from any errors made from origin of your order - processing thru manufacturing and delivery.
SelectSeating also reserve the right to limit quantities (including after anyone submits their order). SelectSeating apologizes for any inconvenience this may cause you or any of our visitors.
SelectSeating.net’s DISCLAIMERS - GENERAL
THE SelectSeating WEBSITE (SelectSeating.net or www.SelectSeating.net) IS OPERATED BY SelectSeating, ON AN "AS AVAILABLE," "AS IS" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, SelectSeating AND THEIR AFFILIATES ( COLLECTIVELY, THE SelectSeating FAMILY ) DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
WITHOUT LIMITING THE FOREGOING, SelectSeating BUSINESSES DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
WITHOUT LIMITING THE FOREGOING, SelectSeating BUSINESSES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.
WITHOUT LIMITING THE FOREGOING, SelectSeating AND OUR FAMILY OF BUSINESSES DISCLAIM ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE MANUFACTURER OF ITEM ORIGIN.
SelectSeating BUSINESSES MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THIS WEBSITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.
SelectSeating BUSINESSES DON'T ENDORSE OR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY DOWNLOAD, ACCESS OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR YOUR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.
SelectSeating BUSINESSES ASSUME NO RISK WHATSOEVER OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.
SelectSeating.net’s LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL SelectSeating BUSINESSES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE. SelectSeating MAY NEVER IN ANY WAY BE HELD RESPONSIBLE FOR LOST WAGES, MILEAGE AND OR CUSTOMER EXPENSES/WAGES RESULTING FROM ANY ERRORS MADE FROM THE ORIGIN OF YOUR ORDER PROCESSING THRU MANUFACTURING AND DELIVERY.
IF YOU ARE DISSATISFIED WITH SelectSeating.net OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE RESPONSE IS TO DISCONTINUE USING SelectSeating.net. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ANY SelectSeating BUSINESS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF SelectSeating BUSINESSES UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED FIFTY DOLLARS ($50).
SelectSeating's ENFORCEMENT OF TERMS AND CONDITIONS
BY ACCESSING AND USING SelectSeating.net, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF KANSAS & MAINE, UNITED STATES OF AMERICA.
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